FAQ's
30 DAY RETURNS
If for any reason you are not completely satisfied with your purchase within the thirty (30) days, you may return it for a refund. Please note that products must be unworn and in the state you received them. Please also note that shipping costs will only be refunded if the return is a result of our error. A small restocking fee may also apply in certain instances (this is not the case, however, if you decide to exchange the product for another one on our website). Our customers can enjoy 30-day return guarantee, from the day of merchandise arrival. So there’s nothing to worry about, you’re all covered. Please send us an email returns@sarahbecks.com and we’ll be glad to guide you through the process.
If you need to return a product you can send us email at returns@sarahbecks.com or by clicking here, and you will be guided with the return process.
SHIPPING AND HANDLING
Our customer can enjoy free international shipping.
Do not worry, our customers can enjoy free tax, customs fee. You pay what you see. At evansclarks.com we pay all the shipping, handling, tax, VAT, customs, etc., you won’t need to pay anything extra.
We ship to the United Kingdom, Spain, France, Italy, Germany, Belgium, Netherlands, Sweden, Luxembourg, Switzerland & Norway. In the near future we will be offering delivery to whole Europe continent.
HOW TO SHOP & PLACE AN ORDER?
Yes, you might be able to cancel some items before we prepare your order. Just send an email to info@sarahbecks.com and we’ll be happy to help you out.
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
Click here, and enter your email address that you’ve used to place an order with us. You’ll then receive an email to reset your password.
We strongly suggest look inside your email spam folder. If you haven’t receive an order confirmation email within 24 hours, please contact us.
Click on ‘Size Chart’ on the item’s page to view our conversion chart.
PRODUCT AVAILABILITY
100%. Our offering is expertly curated by the best luxury fashion retailers around the globe and our retailers guarantee all items are authentic.
You can be the first to know! To be notified if a sold-out item becomes available again, click on ‘Size Unavailable?’ on the item’s page, select the size you need, and then enter your email address.
Normally, all products shown on the website are part of a one-time supply and so it is unlikely that we can get the same product in again. If there is something special you saw and can’t find anymore, write us (info@sarahbecks.com) and we’ll try to see what we can do for you.
OTHER FAQ's
It’s down to our unique business model. At sarahbecks.com, you are shopping pieces from our luxury brands and partners worldwide, expertly curated for you by our team. Prices are determined by each sarahbecks.com partner, so the price of the same item may vary depending on where it’s coming from and your location. That’s also why placing an item in your shopping bag or Wishlist won’t reserve it at a particular price.
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase.
Which currencies can I shop in?
This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in EUR or GBP for a competitive exchange rate.
When will my card be charged?
If you pay by debit card, sarahbecks.com will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the raulsmith.com Privacy Policy.
What is PSD2?
PSD2 is a new European law introduced to make online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.
What are the payment steps when I place an order?
When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated and the order has been placed, you’ll return to the sarahbecks.com confirmation page. As soon as your order has been confirmed, you’ll receive an email.
How will my bank confirm my identity?
Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.
I have some more questions about payment: who should I contact?
Our Customer Service Advisors are happy to answer any additional questions you may have.